FAQ

Frequently Asked Questions (FAQ)

🛍️ Orders & Products

Do you have a showroom where I can see the products?

We operate exclusively online to offer a seamless shopping experience and deliver our products directly to our customers across the GCC region.

Where are your products shipped from?

Orders are fulfilled from our logistics partners depending on product availability. This allows us to offer reliable delivery across the GCC.

Will the product look exactly like the photos?

Yes. Our product images are professionally photographed. Minor variations in natural materials (such as marble or stone) may occur and are part of the product’s unique character.

🚚 Shipping & Delivery

Which countries do you ship to?

We currently ship across the UAE and selected GCC countries. Available destinations are shown at checkout.

How long does delivery take?

5–10 business days
Delivery times may vary slightly depending on location and customs clearance.

Will I receive tracking information?

Yes. Once your order is shipped, you will receive a tracking number via email or WhatsApp.

💳 Payments

What payment methods do you accept?

We accept:

Credit & Debit Cards (Visa, Mastercard)

Apple Pay / Google Pay (where available)

PayPal

Is it safe to pay on your website?

Absolutely. All payments are processed through secure, encrypted payment gateways that comply with international security standards.

🔄 Returns & Refunds

What is your return policy?

Please refer to:

https://www.grablestore.ae/policies/refund-policy

How do I request a return?

Please contact our support team with your order number, and we’ll guide you through the process.

🧾 Orders & Support

Can I change or cancel my order after placing it?

If your order has not yet been shipped, we may be able to assist. Please contact us as soon as possible.

What if my item arrives damaged?

If your item arrives damaged, contact us within 24 hours of delivery with clear photos, and we’ll resolve it promptly.

How can I contact customer support?

You can reach us via:

Email - info@grablestore.com

Website Contact Form

WhatsApp - +971551100846

Our team typically responds within 24 hours.

🌍 General

Do prices include VAT or customs fees?

Prices may or may not include VAT depending on your location. Any applicable customs duties for GCC deliveries are the responsibility of the customer unless stated otherwise.

Do you offer bulk or corporate orders?

Yes. For bulk or corporate gifting inquiries, please contact our sales team directly.